ULaw’s Student Enquires & Campus Services: At the Heart of Student Support and Success

We are looking for a high-calibre individual to join our London Bloomsbury Campus team as a Campus Hub Manager.  This is an on-campus position, with no opportunity for hybrid or remote working.

As a Campus Hub Manager, you will be playing a crucial role in providing exceptional customer service to all stakeholders, both internal and external. You and your team will be the first point of contact for our students and will support students in accessing specialist services required throughout their on-course journey. You will manage the day-to-day operational activities of the Campus Hub Team.

We are looking for an individual who has a passion for helping others. You will have broad experience of working in a demanding, customer service driven environment and have the ability to plan and coordinate workloads for a diverse team and any actions needed to ensure excellent outcomes for all students.

As our Campus Hub Manager, you will be:

• Leading on the planning and delivery of student induction and enrolment activities in campus, including the delivery of welcome events for incoming students and pre-induction briefings for international students.
• Ensuring that exceptional customer service is provided to students, staff, and other stakeholders.
• Leading on the planning and co-ordination of an engaging programme of events for students that will aid a sense of community throughout the student population.
• Line manage the local Campus Hub Team, managing workload within the team to ensure KPIs and SLA targets are met.
• Planning, organising and coordinating work for multiple programme intakes and manage local on the day assessments.

We are looking for an emotionally intelligent individual who has proven experience in a line management position. As well as being a confident leader when under pressure, you will also have/be:

• Knowledge and understanding of working practices, processes and procedures relating to Student or Client Information Services.
• The ability to provide high level customer service, support, and advice to customers/students, with a polite, helpful, and positive attitude.
• Capability to communicate effectively both orally and in writing with a wide range of internal and external stakeholders.
• Effective time management skills
• A methodical approach, and keen eye for detail
• A good working knowledge and capability of Word, Excel, and databases
• A track record of embracing change positively
• A positive and supportive attitude

Why join us?

On top of a competitive salary of £42,000 you’ll enjoy:

• A generous annual leave entitlement of 30 days (pro rata)
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

The closing date for applications is Monday 16th March (midnight) with interviews being held w/c 23rd March 2026.

Be part of a diverse and inclusive community 

We are committed to ensuring our workforce is reflective of our diverse student population.  We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process. For more information, please contact talentacquisition@law.ac.uk. 

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor. 

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.